We do have a very rigorous quality control department but at times a few hitches might go unnoticed. All you need to do is, just send us an email with photographs of the defect within 48 hours of receiving the product.
Please drop a mail to firstname.lastname@example.org with your order id and reason for return. Please do that within 2 days of the receipt of the product. We will provide you with the details about how and where to send the product back.
• When can I return my product?
Products can be returned if
1. The product received is completely different from the one shown in the photos. (Please note color may differ depending on the settings of your monitor or screen. Slight deviations in color will not be entertained for returns.)
2. The product has a manufacturing defect.
• How does the exchange policy work?
If the product you received isn’t the one you chose or if there’s a manufacturing fault, we’ll exchange it for you. We really want you to love what you get and not be "stuck" with it.
However, please make sure that the piece is returned to us in the condition you received it in. We will appreciate that you don’t send it to us if you have washed it or use it a couple of times.
If you have any other questions about returns please feel free to mail us at email@example.com. Don’t forget to mention your order details.
• Do you have reverse pickup?
Unfortunately at the moment we do not have reverse pickup.
• Who bears the postal charges for the goods returned?
We will be unable to bear the cost for the returning of goods. This will have to be borne by the customer.
• How is the money returned?
You can either exchange the product or take store credit. There is no facility for cash refund.